General
All conditions are to be read together with all other statements or directives shown on (but not limited to) the ticket, displayed on our website, social media or at our premises. By purchasing a ticket to the Event, you hereby agree to these Event Terms and Conditions. The event owner may, without notice, invalidate any tickets that are believed to be in breach of the Event Terms and Conditions, and no refund, replacement or compensation will be offered. All tickets are displayed in New Zealand Dollars. Each ticket attracts a Booking Fee and Processing fee and includes all taxes.
Purchase of tickets
Tickets.acts as an intermediary for Titan Entertainment. All sales made through this website are subject to the terms of this Agreement.
No other ticketing company is authorised to sell tickets for this event.
Terms of sale
Tickets may not, without the prior consent of The Promoter, be resold or offered for resale at a premium over the face value of the ticket (including via on-line auction and resale sites) or used for advertising, promoting or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original purchaser or any subsequent ticket holder. If a ticket is sold or used in breach of this condition, the Presenter reserves the right to cancel the ticket without a refund. Only tickets purchased and resold through Tickets. are valid.
Tickets bought from non-official websites or other sources may be invalid and refused entry.
The Customer assumes all risk or danger incidental to the Event, whether occurring prior to, during, or subsequent to, the actual Event. The terms of sale of each ticket issued pursuant to a transaction initiated on this website are subject to any and all terms imposed by The Promoter. Entry may be refused for various reasons, including misconduct, intoxication, etc., as determined by the Promoter.
Release of liability
Except in the case of negligence by the event facility, management, promoters, performers and/or suppliers, the ticket holder expressly assumes all risk and danger arising from or incidental to the event for which the ticket is issued, whether such risks occur prior to, during, or subsequent to the actual event the holder expressly releases the event facility, management, promoters, participants, performers, artists, and the ticketing agency and/or ticketing services provider (collectively “management”) and all of their owners, officers, directors, employees, contractors, representatives, and agents, from any and all claims that the holder has or may have that arise from or are incidental to the event.
Payment Plan
Failure to complete payment plan imposes a 75% cancellation fee due to the loss of sale due to ticket/s being reserved.
Event cancellation, refunds and exchange
Refunds:
Except where it is deemed unsafe to do so, the event will take place rain or shine.
If the event is cancelled for any reason, only the face value of the ticket will be refunded.Refunds will not for any reason, be offered as a result of a change in your personal circumstances.
Refunds or exchange of a ticket will only be offered if an event is cancelled or rescheduled by Titan Entertainment, and you cannot or do not wish to attend the rescheduled event, or for reasons required by law. In these circumstances, refunds must be applied for within a reasonable time.
If an event is cancelled or rescheduled by Titan Entertainment, to the fullest extent permitted by law all liability is limited to the amount for which the ticket was purchased. Proof of purchase may be required for any refund or exchange. Titan Entertainment or Tickets. are not liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
If a refund is deemed applicable, refunds will in most cases be automatically processed to the credit card originally used for purchase.
Event or performance variations:
Titan Entertainment reserves the right to add, withdraw, reschedule or substitute artists and/or advertised set times, prices, venues, ticketing categories and audience capacity.
If the Event for which this ticket is issued is rescheduled The Promoter will automatically transfer all tickets to the new date/venue within 30 days of the announcement. The Promoter may continue to hold payment for the ticket and only refund the ticket price (less booking/service fees) as required by law. The holder shall have the right, except as otherwise provided, to use this ticket to attend the rescheduled event. If the event is not rescheduled but is instead fully cancelled, a refund of the ticket price (less booking/service fees) will be provided to the ticket holder.
If issued as a complimentary ticket, this ticket is not exchangeable or redeemable for another ticket to any other event or performance or for any other consideration, monetary or otherwise. Tickets obtained from unauthorised sources may be counterfeit and worthless. It is unlawful to reproduce the ticket in any form. Management reserves all rights not expressly granted to the holder by these terms.
All ticket sales are final and cannot be exchanged or refunded unless required by law, please ensure you review your purchase before processing.
Proof of age & identity
Titan Entertainment is an R18 event. Each ticket holder must produce a valid proof of photo ID on entry to validate age and to gain entry. Persons under the age of 18 years will be denied entry and tickets will not be refunded. The Promoter reserves the right to evict any underage person (or persons unable to provide valid proof of age ID).
Valid forms of ID at the time tickets become available for sale are:
a current New Zealand or overseas passport
a current New Zealand drivers licence; or
a current Kiwi Access (18+) card
Reservation of management's rights
You must follow the reasonable directions of Event staff as required and comply with the law at all times during the Event. Management reserves the right to refuse admission to or eject any person whose conduct or hygiene is deemed by Management, at Management’s sole discretion, to be undesirable, including (but not limited to) disorderly conduct, use of vulgar or abusive language, or failure to follow Management or facility rules and directions. Undesirable conduct of any of the types expressly listed above will automatically terminate this licence and all rights of the holder. The exercise of management’s ejection rights hereunder does not entitle the holder to a refund of the ticket price or any part thereof. This ticket is a revocable licence and admission may be refused upon refunding the face amount of the ticket, at management’s discretion. Unlawful resale or attempted resale is grounds for seizure and cancellation of the ticket, without compensation, at management’s discretion.
Compliance with facility rules and the law
The holder agrees to comply with all local or facility rules that prohibit or limit alcoholic beverages, illegal drugs, controlled substances, cameras, recording devices, bundles and containers of any kind from being brought into the event premises.
The holder and the holder’s belongings may be searched upon entry into the Event, and the holder consents to such searches and waives any related claims that might arise against the Promoter. If the holder elects not to consent to these searches, the holder will be denied entry into the Event.
Conditions of entry
Dress Code
The following are strictly prohibited:
Security and its representatives reserve the right to request patrons to present any clothing, bags and other carried items for searching, including being subject to a pat down and/or a scanner search before entry. If you refuse to present any of the requested items for searching, you will be denied entry.
Entry will be refused if a patron is intoxicated or under the influence of illicit substances.
Search on Entry
You and/or your possessions will be subject to a safety and security search / wanding upon entry. Below is a list of prohibited items. Confiscated items will not be returned, replaced or reimbursed. Management and the promoter take no responsibility for confiscated items.
Prohibited Items
Bags larger than (A3) 400mm x 300mm x 300mm
Video cameras and recording device (this does not include mobile phones)
Photographic devices with a lens larger than a standard watch face (not exceeding 4cm in diameter). Selfie sticks, Go Pros, Drones
Banners with poles
iPads or Tablets
Cans or glass of any kind
Strictly NO alcohol or illicit drugs
Food and drinks, including takeaways
Metal utensils and containers, cutlery, etc.
Chilly bins / Coolers
Dangerous goods
Fireworks, flares, lasers or flash lights
Knives, Tasers, Mace, Chains, Spurs or Studded Jewellery
Offensive weapons including, but not limited to, any object that may be used as a projectile such as glow sticks, balls, containers, etc.
Air horns and loud hailers
Umbrellas or other sun/rain shelters
Furniture chairs or stools
Skateboards, rollerblades, bicycles or scooters
Unauthorised promotional, marketing or advertising.
Animals (excluding service dogs such as guide dogs and police or emergency service dogs)
Any other items deemed by management or the promoter to be illegal, dangerous or a nuisance to yourself or others Please note that prohibited items will be confiscated and will not be returned. If in doubt, leave it at home. Management and the promoter take no responsibility for confiscated items.
Permitted Items
Small personal cameras and camera phones are allowed. Professional cameras, or any camera with a lens larger than a standard watch face will not be permitted.
Empty reusable bottle (up to 750ml) to use at the free water stations.
Disability assistance dogs.
Drug and Alcohol Policy
This event complies with the Liquor Licensing Authority and prohibits the serving of alcohol to intoxicated or under-aged persons.
There will be zero tolerance for intoxication.
Those who arrive at the gates intoxicated will be refused entry into the event, and patrons who become intoxicated will be escorted from the venue.
Intoxicated or under-aged persons who are apprehended with alcohol will be escorted from the premises.
Persons supplying alcohol to underage patrons will be evicted from the premises.
This event maintains a strict ‘no drugs’ policy.
Illicit drugs and alcohol are prohibited and will be confiscated at the gate. Patrons who are caught in possession of any prohibited substance will be denied entry into the venue.
Any persons apprehended with drugs in their possession will be escorted from the premises.
Incidents involving alcohol or drugs will be referred to the NZ Police where the situation requires it.
Behaviour
In extreme cases, a patron who exhibits unacceptable or disruptive behaviour will be asked to leave the venue. Dangerous activities such as aggressive moshing, stage diving, crowd surfing and climbing are not permitted and may result in the removal of patrons from the event. Failure to comply with a direction from staff, security staff or the NZ Police to leave the event venue after having being warned to leave may render the ticket holder liable to arrest and prosecution for the offence of trespass under section 4 of the Trespass Act 1980 which is punishable on conviction by a fine not exceeding $1,000 or a term of imprisonment not exceeding 3 months.
Reselling and Promotional Use Prohibited
The ticket holder agrees not to transmit, distribute, or sell (or aid in transmitting, distributing, or selling) in any media now or hereafter existing, any unofficial description, account, picture, video, audio or other form of reproduction of the event or any surrounding activities (in whole or in part) for which this ticket is issued (the “Event”). Goods using unauthorised event logos and unauthorised professional recording equipment will be confiscated. This ticket may not be used for any form of commercial or trade purposes, including, but not limited to, advertising, promotions, contests or sweepstakes, without the express written consent from The Promoter. Breach of any of the terms of this license or the failure to comply with venue rules shall automatically terminate any rights that the ticket holder may have hereunder; shall render illegal and unauthorised the ticket holder’s use of the ticket for any purpose; and shall authorise The Promoter to withdraw the tickets, refuse admission to the Event, or eject the holder from the Event. Breach of any of the terms of this license shall also subject the holder to all legal remedies available to the Promoter. Sale or attempted sale of this ticket to this Event is grounds for seizure or cancellation without refund or other compensation.
Terms and conditions
These Terms and Conditions are subject to change at any time without notice.
In addition to these ticketing terms and conditions, the official ticket agent Tickets.also has their own terms and conditions that apply.
To all our Fijians and Paradise Rootz fans — this isn’t just a gig, it’s a celebration of culture, roots, and island unity.
It’s the moment you’ve been waiting for.
VIP and Meet & Greet tickets available — check the website for details.
One show only! Once the band leaves, that’s it — so grab your tickets early and don’t miss out.
Get ready for a night of island reggae magic — Fiji style 
